Last updated: 29 September 2025
At Mobility Machines Limited (“we”, “us”, “our”), accessible at mobilitymachines.co.uk, we respect your privacy. This notice explains what we collect, how we use it, and your rights under UK law — including the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR).
Who we are (data controller)
Mobility Machines Limited is the data controller for this website.
Registered office: 128 City Road, London, EC1V 2NX
Company number:12905639
Email: sales@mobilitymachines.co.uk
Phone: 0203 916 5492
Scope
This policy applies to visitors to our website and to information shared with us online. It does not cover data collected offline or via third-party websites we link to.
Lawful basis and consent
This policy explains how we use your personal data. Most of our processing is based on contract, legal obligations, or legitimate interests. Where we rely on your consent (for example, for non-essential cookies and some marketing), you can withdraw it at any time via our cookie settings or by using the unsubscribe link in our emails, or by contacting us.
Information we collect
We collect information you provide directly (for example when you contact us or create an account) and limited technical data collected automatically (see Cookies and Log Files).
- Contact details (name, email, phone, address)
- Account and order information (if you register or buy from us)
- Message content you send to us
How we use your information
- Provide, operate and maintain the website and your account
- Improve and personalise your experience
- Understand and analyse site usage and performance
- Develop our products and services
- Communicate with you (service messages, updates, marketing where permitted)
- Prevent and detect fraud or abuse
Our lawful bases
- Contract — to process orders and provide customer service
- Consent — for non-essential cookies/marketing
- Legitimate interests — site security, analytics in aggregate, improving services
- Legal obligation — record-keeping and tax requirements
Log files
Like most sites, our hosting provider records IP address, browser type, ISP, timestamps, referring/exit pages and click counts. These logs are used to administer the site and analyse trends; they do not directly identify you.
Cookies & consent
We use cookies to operate the site and, with your consent, to measure performance and deliver a better experience. You can change your choices at any time using the Manage cookies link in our footer.
Third parties
We may share personal data with trusted service providers who help us run our business and deliver our services (for example: website hosting, payments, fraud prevention, delivery/couriers, customer support, email/SMS, analytics, reviews, and (where applicable) finance providers). They process personal data on our instructions and are bound by appropriate contracts. Where you use third-party services via our site (for example PayPal or a finance provider), they may also act as independent controllers under their own privacy notices.
How long we keep your data
We keep personal data only as long as necessary for the purposes above — for example, order records are kept for the period required by law, while enquiry emails are retained for a shorter period unless ongoing support is needed.
Your UK GDPR rights
- Access — request copies of your personal data
- Rectification — ask us to correct inaccuracies
- Erasure — request deletion in certain cases
- Restriction — ask us to limit processing in certain cases
- Object — object to processing based on legitimate interests
- Portability — receive your data in a portable format
We aim to respond within one month. Use the contact details above to make a request.
Children
Our website is not intended for children and we do not knowingly collect personal data from children. If you believe a child has provided personal data, please contact us and we will remove it.
International transfers
Where data is transferred outside the UK (for example by cloud providers), we ensure appropriate safeguards are in place (such as UK IDTA or EU SCCs with the UK Addendum).
How to complain
If you are unhappy with how we use your data, please contact us first so we can put things right. You also have the right to complain to the Information Commissioner’s Office (ICO): ico.org.uk/make-a-complaint/.
Changes to this policy
We may update this page from time to time. Changes take effect when posted here.
Contact us
Mobility Machines Limited
Email: sales@mobilitymachines.co.uk
Phone: 0203 916 5492
Address: 128 City Road, London, EC1V 2NX